Silver Gallery

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Customer Service

Company

SilveGallery.biz is a company whose development has been driven by our store customers wanting a visual representation to show all their friends.  We strive to find the highest quality Fashion Purses and Sterling Jewelry for the lowest possible price for our customers. 

Our Goal is to make each customer to feel satisfied with our Jewelry and Purses.  We strive to help customers to find the right jewelry and purse. 

Returns

If you purchase merchandise directly from SilverGallery.biz, we may permit you, at SilverGallery.biz sole discretion, to return merchandise with or without defects up to 
seven (7) day from the shipping date, not arrival date, if accompanied by the invoice for a refund of the purchase price, but, not the shipping charges.  

Upon receiving you package, you must examine the package, if damage by shipping company, contact shipping company for resolution for damage package. 

Upon opening package and finding merchandise damaged or missing, but package is without damage, you must notify SilverGallery.biz immediately.  SilverGallery.biz will not consider any claim for damaged or missing merchandise after seven (7) day from shipping date.  

SilverGallery.biz ships merchandise to original buyer free from defects in materials and/or workmanship from the date of shipment for a period of seven (7) days.  If merchandise is found to have manufacturing weakness, then SilverGallery.biz will, at its 0ption, repair or replace defective merchandise (or at SilverGallery.biz sole discretion, refund the purchase price).  This replacement does not cover damage due to external causes, including, but not limited to, accident, abuse, misuse, problems caused by failure to provide a suitable environment or proper handling of merchandise.  

To be returned, you must call Customer Service at (601)-952-0525, between the open hours of 10:30 am to 5:00 pm central time, Monday through Friday to get a Return Merchandise Authorization (RMA).  Upon receiving your RMA number you shall ship you merchandise immediately.  Do not call for a RMA number till you are ready to ship merchandise same day.  You must ship the merchandise in the original packaging and condition, unused and uncut packaging.  The merchandise should be in the original wrapping unused.  You must prepay shipping charges and accept the risk of loss or damage during shipment.  

SilverGallery.biz will not ship a replacement or exchange until we have received the returned merchandise. 

THE RETURNED PACKAGE MUST CONTAIN A COPY OF AN ORIGINAL SALE INVOICE  OR RECEIPT CONTAINING THE PRICE OF THE RETURNED MERCHANDISE.  Returned merchandise must be in "new" condition, and be in the original packaging with all packaging within the package and within the individual merchandise package.  Return original package will have RMA number visible on exterior of package and sealed.  The package is to be sent prepay shipping charges and acknowledged risk of loss or damage of package being returned.

Any returned merchandise shipped without a RMA visible on the exterior of the package, shipped without complying with every requirement within the RETURN section maybe returned or rejected by SilverGallery.biz. 

If merchandise is returned not in compliance with the above return policy, if accepted, SilverGallery.biz at its sole discretion will charge a restocking fee of twenty-five percent (25%)

SilverGallery.biz will at it sole discretion, accept merchandise returns without defects, if merchandise is unused, in original package, nothing missing and acceptable to resell to YOU.  If SilverGallery.biz does choose to accept the merchandise return, then, the above return procedures must be followed and a RESTOCKING FEE OF TWENTY-FIVE % (25%) WILL BE CHARGED AGAINST YOUR PAYMENT METHOD OR YOU WILL RECEIVE STORE CREDIT REDUCED BY RESTOCKING FEE.

 There is no warranty beyond SilverGallery.biz above policies.  There is no warranties of any kind, no expressed or implied, including non-infringement and any implied warranties of merchantability or fitness for any particular purpose.  No oral or written information, photographs, advertisement or advice given by SilverGallery.biz, its agents or employees shall create any type of warranties.  The information and pictures found on SilverGallery.biz website is only representation of merchandise you shall receive.

COMMUNICATION

Any communication with SilverGallery.biz shall be given by postal mail to Silver Gallery, 1625 E. County Line Rd Ste. 150, Jackson, MS 39211 and response returned by YOUR email given to SilverGallery.biz. Notice shall be deemed given twenty-four (24) hours after email is sent, unless and only unless sending party is notified that the email address is invalid.  Email given to SilverGallery.biz must be correct, error for incorrect Email address is responsibility of YOU.  If we give you notice by mail, we will send it by certified mail, postage prepaid, and return receipt requested to the address YOU have provide to SilverGallery.biz.  The notice is deemed given three (3) days after the date of mailing.

Shipping

SilverGallery.biz will arrange shipping of merchandise to your address using a carrier of SilverGallery.biz choice, generally UPS, in SilverGallery.biz sole and absolute discretion.  Title and risk of loss to the Merchandise pass to you upon delivery to the carrier. We will not provide for insurance on the merchandise during shipping, unless insurance chosen during order online.   

The Cost of shipping and handling will be include on your invoice.  SilverGallery.biz estimated shipping cost is based on UPS charges and will be include with your merchandise cost and taxes.  SilverGallery.biz will not be responsible for delays in delivery due to events beyond its control, including shortage of merchandise, labor strikes, transportation failure, shipping company error, or acts of GOD.

Disclaimer

SilverGallery.biz does not sell items manufactured or licensed by any famous designer.

SilverGallery.biz is not a manufacturer; we are reseller of the high quality jewelry. Even though many of the products sold on our site may look similar to those sold by famous designers, they are not made by any famous designer.

We sell affordable reproductions or replicas of popular designs found in the public domain, or adaptations of designs that are comparable in quality and to products sold by famous designers and manufacturers. They do NOT come stamped with the designer's logo or in a logo box.

Occasionally, we stock and display a product that appears to be a copy of a protected work. Because we respect the intellectual property rights of third parties, it is SilverGallery.biz policy to suspend the sale of any item claimed to be infringing, provided the third party owner offers reasonable substantiation of such claim so as to permit our staff and legal counsel to conduct an investigation.

SilverGallery.biz will promptly and permanently remove any item from sale that infringes the intellectual property rights of a third party.